Staying with us and have a question?
How much is required for a complete deposit?
Please check the property information guide for your specific property.
Why do we need to pay a deposit?
Paying a deposit when required reassures as hosts your intent of stay.
When is the deposit payment deadline?
We require deposits paid before check-in. Search Property info.
When does the deposit get refunded?
All deposits will be refunded 7 days after check out. Please contact the team for other arrangements.
What cover does Easy Invest have for my data?
Easy Invest is apart of the Information Commissioner’s Office (ICO) and follows Data Protection procedures.
What if I can't send my ID or documentation on your platform?
For any issues in regards to sending information or requests please contact the team via email: [email protected]
What is the booking cancellation policy?
All of our booking policies on our properties are non-refundable.
To make separate arrangements contact the team.
What procedures do you follow for safety of the property?
Each property contains first-aid kits, fire blankets or extinguishers and follows fire safety risk assessments.
Our properties are fully insured.
Why do I need to provide identification?
Providing identification when required reassures us as hosts your intent to stay and helps identify if the correct guest is staying which booked.
Why do I need to sign the terms and conditions?
Signing terms and conditions when required reassures us as hosts your intent to stay and insures us during your stay.
What if I don't want to complete what is required?
If completion of required documentation is not completed by check-in reservation will be cancelled and following property policy as to whether you receive a refund.
When does required information need to be completed?
We’d appreciate prompt return of all documentation as soon as possible. However, the deadline for requirements is before check-in.
Did You Know?
